To undertake any of the tasks detailed within these help pages you must first ensure you are:
Group Admin is not a specific login or access, but comes automatically with certain group committee roles, when listed as such, on our website.
The following committee roles automatically carry ASB website Group Admin:
President ~ Vice President ~ Membership Sec ~ Administrator ~ ASB Rep
Simply log into the ASB website as yourself and, provided you have been assigned one of the above roles in your group, you will have administrative control of all group edits.
First check they are not already registered - go to the Member directory area and search (first OR last name only, not both). If you find them but listed as a direct member - skip to 'claim' a group member below.
Committee roles can only be set by someone else with an admin role on committee.
Committee members must FIRST be registered as general Mamebers - see above 'Register A New Member to Your Group'
*Remember - for a member to be moved into your group committee area, theymust first be showing as an ASB group member. Visit our Member Help Page for details.
Anyone with a group admin role can put a committee member back to General Member when they step down.
Any admin role can update their group content.
Banner: Your space to place an image which grabs your readers attention.
NB: Any text placed in the "Heading" box will be superimposed onto your banner once your profile is saved.
*Image sizes – while you can simply drop an image in, it is better to resize as recommended, in another programme to prevent cropping, poor position or distortion.
TOP TIP: If your banner appears to not be loading then it is probably a caching issue. Clear your cache via your preferred browser (e.g. in Chrome it is via More Tools/Clear Browsing Data then tick the Cached Files and Images). Exit your browser and go back in. If it is still missing then send an e-mail to the ASB website administrator who can take a look.
Troubleshooting Headshots: see the members help page for full details including troubleshooting.
Any admin role can view/update their code.
Groups must change the code regularly to prevent misuse - and in any case every 12 months.
Once someone fails to renew their group membership you need to remove them from your group area.
NB: You cannot delete a members account – only the individual or an ASB admin can do full account deletions.
It is important this task is carried out regularly (once a month) to prevent the risk of a GDPR violation claim against both the association and you, as the responsible group.
This only applies to a DIRECT ASB member who subsequently joins your group.
A member can only currently show in one group – and this is linked to their login and cannot be changed. If a member changes groups while they are still a subscribing ASB member, and you want to “claim them”, then you will need to contact an ASB admin to do that for you.
If you do discover a member has two accounts then DO NOT attempt to delete an account using the "X" function. This doesn't delete but drops them into the ASB expiry process when they are not actually expired.
Instead, we advise you contact the member to understand which account is correct and then forward details to the membership team to arrange for them to be merged. Please remember to include links to both accounts. If you can also provide details of which account they wish to keep (i.e. content) and which e-mail address they wish that to be registered against, we will do the rest!
NB: It is important members renew their membership using their registered e-mail address to avoid account duplication. This will ensure they retain your history, content and any blogs created. Our website offers full flexibility to update the account e-mail at any time, so there really is no reason to create a second account. If you want to check if a member already exists on our directory, go to “Members” (top right) and SEARCH (use either your first or last name, not both). TOP TIP: Member listings with no image do not show on the main directory page, so don’t simply "look" for them there.
Groups have three ways to share their news.
Date = if your announcement is an event
Expire = date you want the announcement to finish
Active = Disabled (takes out of view), Active (published)
Once saved, your announcement will show on the main Group page.
You can go back in and edit at any time.
Any member can create a blog - the key is relevant content. So if you have some ongoing group storylines you would like to share, then a blog is a great way to do it.
Hold the Front page!
If you have a big news story you would like considered for the Front Page then e-mail us at firstname.lastname@example.org. Remember, our committee are also volunteers with their own employed commitments and businesses to run. So, if your story is “reader ready” then that will help us publish your news faster. Please ensure you enclose at least one high resolution image.
The top priority news items appear on our Home Page ASB headlines.
There is no special admin login. The website uses your personal login (with your registered e-mail address) and knows who is an admin. Follow the steps in our Add a Committee Member section. If you have forgotten your own personal login, use the “contact us” box on the actual login page to retrieve your e-mail address.
Committee roles can only be set by someone else with an admin role on your committee (and must be showing in that role on the ASB website). If all your admin roles have left committee, then contact the ASB to have your role changed.
Yes of course. We encourage members who move to keep/reuse their profile but change their affiliation (then they won’t lose profile details and blogs etc). However, a member cannot change their group themselves (except at ASB membership renewal stage), nor can a group admin "claim" them.
If they move groups part way through an ASB annual subscription, then you, or they, will need to contact an ASB admin to get their affiliation changed. It is important they don't create a new account (with a new voucher code) as this results in duplicate accounts (and potential loss of old content including blogs)
You cannot delete a members account – only the individual (or an ASB admin) can do full account deletions.
You may only do this if you have the members' express permission to do so.
Login as yourself and go to the relevant member. Click "edit profile" to open their fields for editing. Then complete in the same way as you would your own profile - and save.
Only Group Admins can change the code. See the Change Voucher Code section
Yes you can. Login with your old e-mail address. Go to edit profile and change the e-mail adress field. This automatically changes your login e-mail. Your password remains the same. If you are registered with an e-mail you no longer have access to use the “Contact us” link as above.
Your image resolution is too small. Upload again or update with a new higher resolution image - taking partcular note of the image size specification.
If your image is in the correct space, your browser may be caching (viewing an old version of the page). Refresh your screen and clear your cache in your browser.
Check that you have changed the LIVE field from "Draft" to "Ready". This sends your blog for review by the ASB committee before publication. Once published you will be notified. This can take a few days.
If you have had your notification but still cannot see it in the group/public blog section, then check you have set your Type to the correct parameter.
At some stage they will have renewed/rejoined with a new e-mail address. The website cannot know they are one and the same person so will have created a new account for a brand new user. See Duplicate Accounts for details
If you are unable to find the answer to your question here then please do not hesitate to conatct us at email@example.com
Page last updated 08/01/2019