The Independent Professional Body for Customer Service
We help members improve their customer service. Our aim is to create a world where excellent customer service is demanded, delivered and seen to make a positive impact on organisational performance , but customer service in the UK will only continue to improve if there is a consistent and constant commitment to enhance the experience that organisations - whatever their sector - deliver. Institute of Customer Service members benefit from access to our research, training, accreditation, and networking and knowledge sharing platform. We are not sector specific; our members range from blue chip finance corporations to small charities - at all levels of customer service development.
Mill House , 8 Mill Street London